Frequently Asked Questions (FAQ)

1. Are all your sneakers authentic?

Yes! We guarantee that all our sneakers are 100% authentic. Every pair we sell is responsibly sourced, giving you peace of mind that you're getting authentic, genuine sneakers—no exceptions.

2. Do you offer returns?

Yes, we have a 7-day return policy. If you’re not satisfied with your purchase, you can return it within 7 days of receiving your order. Please ensure the sneakers are unworn and in their original packaging. You can find more info on our Returns Policy page

3. How can I track my order?

Once your order is shipped, you’ll receive a tracking number via email. You can use this number to track your package in real time.

4. How long does shipping take?

Shipping times vary depending on your location. Typically, orders are processed within 1 business days and delivered within 2-5 business days. You’ll receive an estimated delivery date at checkout.

5. What payment methods do you accept?

We accept major credit/debit cards, PayPal, and other secure payment options. 

6. How do I determine my sneaker size?

We provide a size guide on each product page to help you find the perfect fit. If you're unsure, feel free to contact us for assistance.

7. How can I contact customer support?

You can reach us via the contact form page on our website. We’re here to help!